Shipping Policy
🚚 Our Shipping Promise
At CatDog, we know how excited you are to spoil your pets! Here’s our full shipping policy to ensure transparency from checkout to delivery:
1. Order Processing & Handling Time
- Processing Time: All orders are prepared within 1-3 business days (excluding holidays).
2. Delivery Areas & Speed
- Current Coverage: Contiguous US only
- Standard Shipping: 4-7 business days. Exact delivery estimates will be shown at checkout based on your location.
3. Shipping Costs
- Free Shipping: Orders over $49 get free standard shipping (auto-applied at checkout).
- Base Rate: $5.99.
- Remote Surcharge: Additional $8.99 may apply to certain ZIP codes (system notified).
4. Tracking & Issue Resolution
- Live Tracking: You’ll receive a tracking link via email once shipped.
- Delayed Packages: Contact a105mitu@gmail.com if delays occur—we’ll liaise with carriers and prioritize reshipment.
- Address Errors: Returned packages due to incorrect addresses require repurchase of shipping for resending.
5. Undeliverable Situations
- Out-of-Stock Items: Rare cases will trigger an email for replacement/cancellation, plus a $5 credit.
- Restricted Addresses: We currently cannot ship to PO Boxes or APO/FPO addresses.
6. Returns & Exchanges
- Returns: Request within 30 days of delivery (original packaging required). See Returns Policy.
- Exchanges: We recommend returning and reordering for fastest processing.
📦 Our Trusted Carriers
All shipments are insured—full reimbursement for lost/damaged packages.